Refund and Return Policy
Plants and seed packets
Due to the perishable nature of plants, we cannot accept returns or offer refunds once they have been picked up by the customer.
Please inspect your plants carefully at the time of pickup to ensure you are satisfied with their condition.
seed packets
We mail our seed packets in bubble mailers to ensure that they are well protected during transit.
We do not accept returns or refunds of seed packets.
Home decor items
We want you to be completely happy with your home decor purchase. If you receive a damaged item, please notify us within 15 days of delivery.
To initiate a return claim, please email us at moc.liamg@ynmooldnafaeleht with the following information:
- Order ID: Clearly state your order ID so we can quickly locate your purchase information.
- Proof of Damage: Please provide clear, close-up photos of the damaged area, the whole piece, and the packaging. It is important to document any damage on the Proof of Delivery when you receive your order. Failure to do so may result in a denied claim.
Once your claim is received, we will review it within 3-5 business days and we will send you an email to notify you acceptance or denial of the claim.
If you are approved, you will receive instructions for returning the items.
Return shipping
Please note that you are responsible for paying for return shipping. Shipping costs are non-refundable.
To ensure a successful return, please adhere to the following guidelines:
- All merchandise must be returned in its original packaging, free of excess tape or labels.
- Merchandise must be returned in the same condition in which it was delivered, with all
original components and product labels. - Authorized returns must be shipped within 30 days from the return approval date.
Contact us
If you have any questions about our Refund and Return Policy, please contact us at moc.liamg@ynmooldnafaeleht
Thank you for choosing The Leaf and Loom!
Important notes
- Please handle all items with care. We reserve the right to refuse a refund if the item shows signs of misuse or damage beyond what is considered reasonable wear and tear.
- This Refund and Return Policy applies only to purchases made online.
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We don’t guarantee that we will receive your returned item.
The Leaf and Loom reserves the right to amend this policy at any time.